1. What web browsers does PelangiBooks.com support?
2. How do I change the display language?
About Products and Services
1. How do I find a book or a product?
2. What should I do if the books and products I received are defective or damaged or incorrect quantities or incorrect titles?
Kindly notify PelangiBooks.com. However, Pelangibooks.com shall have no liability to you unless you notify Pelangibooks.com in writing via email or letter of the problem within ten working days of the delivered goods in question.
3. What should I do if the books and products I ordered are out of stock or out of print?
1. How do I place an order?
Follow the steps below:
Step 1 : Browse item(s) from our website.
Step 2 : Click on the ‘Add to Cart’ button to add the selected item(s) into your cart.
Step 3 : Click on the ‘View Cart’ button to view your cart.
Step 4 : Click on the ‘Checkout’ button to proceed with the payment.
Step 5 : Order will be process upon payment clearance.
2. How do I know that my order has been successfully placed?
3. Can I cancel my order after it has been placed?
4. How do I check the status of my order?
5. How do I know that my order has been shipped?
1. How do I make payment?
Payment can be made by credit cards through iPay88, which is our online payment gateway or online bank transfer or cash deposit into our Bank account and send us a copy of the bank-in slip via fax or email. The details of our account:
Bank: Malayan Banking Berhad
Account name: Penerbitan Pelangi Sdn. Bhd.
Account no.: 5012-7100-0699
Email add: email@example.com
Fax no.: +603-8926 6233
2. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful orders will receive a confirmation email that contains the details of your order. If you have not received the email, please try placing your order again. You can also contact PelangiBooks.com to confirm the placement of your order.
1. What is the delivery time frame?
Delivery time is 2-7 days within Peninsular Malaysia subject to payment clearance, system error, delivery location and availability. Estimated delivery time excludes the 48-hours order processing time. It doesn’t include weekends or holidays. Products shipped to Overseas can be delayed at customs. [Check details here]
2. What should I do if I'm not around to receive the package or parcel?
If there is no one present to receive the package or parcel, the courier service will leave a Delivery Notice for further instructions.
Please note that the courier service will make two delivery attempts before returning your parcel or package back to Pelangibooks.com. In this case, you are required to bear any additional delivery costs.
3. Can I give you my PO Box address instead of my full address?
4. What are the delivery charges?
1. How do I purchase eBook?
Just click on the ‘Purchase’ button. You will be directed to e-Sentral website, our partner for selling eBooks. Click ‘+cart’ and continue browsing or ‘Buy now’ to proceed with payment.
2. Do I need to create an account to purchase?
3. How do I read my eBook?
Follow the steps below:
Step 1: Download the eSentral app on Apple appstore.
Step 2: After downloading, sign into the eSentral e-reader using your username and password.
Step 3: Then you will enter your library.
Step 4: Click on the Account tab at the bottom of the eSentral e-reader. All your purchased books will be displayed here.
Step 5: Download your eBook.
Step 6: Click on the Library tab at the bottom of the eSentral e-reader to go to your virtual library.
Step 7: Click on the book that you want to read and start reading.
1. Do I need to register to purchase?
2. How do I create an account?
Click “Create an account” link at the top right of your screen. Fill in your details as requested and click on the “Submit” button. You will receive a confirmation email.