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Delivery Rates and Policy

Malaysia


1.If the book is in stock, we will deliver it within 5 to 7 *working days for Pos Laju and 7 to 10 days* working days for Gdex.
2. If the book is out of stock, we will notify you as soon as possible and advice you on the refund process.
3. For more information on delivery, please call 03-8926 9553 or email us at info@pelangibooks.com.
4. Pelangibooks.com do not accept any cancellation of orders once it has been processed.
5. Should there be any incorrect/incomplete items received on your purchase, please do contact us for assistance.
* Working days exclude Saturdays, Sundays and Public Holidays.

Region Order Amount Per Transaction Shipping Discount (%)
West Malaysia Above RM100
Above RM200
50
Free
East Malaysia Above RM200
Above RM400
40
80



Overseas

1. If the book is in stock, we will deliver it within 21 *working days.
2. If the book is out of stock, we will notify you as soon as possible and advice you on the refund process.
3. For more information on delivery, please call +603-8926 9553 or email us at info@pelangibooks.com.
4. Pelangibooks.com do not accept any cancellation of orders once it has been processed.
5. Should there be any incorrect/incomplete items received on your purchase, please do contact us for assistance.
* Working days exclude Saturdays, Sundays and Public Holidays.

Country Order Amount Per Transaction Shipping Discount (%)
China
Hong Kong
India
Japan
Above RM250
Above RM600
15
30
Brunei Darussalam
Indonesia
Philippines
Thailand
Above RM250
Above RM500
20
40
Singapore Above RM250
Above RM500
35
70



Delivery Policy

• The total weight of all items, delivery method selected, and destination of the order determines the delivery cost.
• Actual delivery costs are calculated and displayed during checkout process. Delivery charges will vary based on weight, delivery method and destination.
   You will receive a Delivery Notification email for each shipment with the courier’s name and online tracking information, if available.
• International delivery costs do not include duties, taxes, or other import fees. Regardless of the country you are delivering to, you will have to pay duties
   and taxes to the delivering company if they apply. Please check with your local government or an import agency to estimate the amount you will be charged by them.
• While all reasonable efforts are made to provide this service, Pelangibooks.com is not liable for any damages. Damages can include, but are not limited to,
   consequential damage and damages for loss or interruption of business, if any item ordered via this service does not arrive during the estimated time.
• The delivery time frame is an estimation of the length of time of your product spends in transit between our warehouse and your delivery address.
   The estimated delivery date depends on the delivery method you choose during checkout.
• We do not guarantee the delivery time, and delays can occur if there are billing and availability issues. In these cases customers will be notified. When orders
   delivered internationally reach the destination country, they may be subject to customs clearance procedures which can cause more delays beyond original
   delivery estimates.
• When you select expedited delivery to Express, your item will take the same amount of time to prepare for shipment, but will expedite the time it takes to deliver to
   your doorstep.
• All transit times are subject to Customs Clearance, transport conditions (e.g. boat traffic in certain areas) and volume of mail traffic.
• The courier will charge you for any required taxes. The courier then pays them to the appropriate authorities. This tax doesn't appear on your order during the
   checkout process.
• Any original delivery charges, return delivery charges, duties, taxes, and any other charges incurred will be deducted from the amount refunded when the rejected shipment
   is received. Please note that duties and taxes often take more than a month to be invoiced when a package is rejected and your refund will be delayed until the charges
   are invoiced.
• All estimations are based on working days.

Note: ** Delivery rates are subject to change and will be updated from time to time.